Franglish, the language exchange event. Improve your French while connecting with locals in the best venues across Lille.

Customer Service Executive - Spanish




Job Description General Information

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.

 

Booking.com (France) SAS, one of the support companies in France, is looking for a Customer Service Executive for the global customer support services in France.

 

We are looking for a Spanish speaking Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make us a great place to work. Our next starting date is: May 5th, 2014. As a Customer Service Executive you will be working 35 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between guests and the hotel. Main Responsibilities:

 

  • Handle pre and post reservation inquiries by phone, e-mail and fax;
  • Modify, change and/or cancel existing reservations;
  • Outbound calls to hotels/guests to arrangement special requests;
  • Liaison between guest and hotel to resolve complaints;
  • Support relationships with hotels by providing high levels of customer service and account management support.

Qualification

Required Skills

  • Excellent communication skills in English and Spanish;
  • Excellent business skills;
  • Problem solving;
  • Sense of responsibility;
  • Independent and customer friendly.

Our ideal candidate is:

  • Experienced with internet and hotel industry;
  • Available Full-time (35 h/week) and flexible in work schedule;
  • Available to attend a full-time paid training;
  • In possession of a valid work-permit for France.

What Booking.com (France) SAS will offer You!!!

 

  • A gross salary of EUR 1700,- based on 35 hours;
  • Lunch Vouchers;
  • International working environment;  
  • 25 holidays per year on full time bases;
  • Quarterly Bonus Plan.


City: Lille

Company: Booking.com

Published: 2014-06-15

Contract type: Permanent

CONTACT DETAILS
Website: https://workingatbooking.com/vacancies/customer-service-executive-spanish-2/
Email: Apply online

BACK TO JOB OFFERS